At The Glow, we want you to love every purchase you make. Here’s everything you need to know about our returns policy:

General Returns:

• Due to hygiene considerations, items can only be returned if they are unopened, unused, and in a condition fit for resale. This includes intact tamper-resistant seals, original packaging, and unopened cellophane.
• All returns must be initiated within 7 days of receiving the items.
• No price stickers or labels may be removed from the products.

Personal Care Products:

• All personal care products are eligible for a full refund or exchange within 7 days of purchase, provided they are in their original packaging with intact cellophane wrap, tamper-proof seals, and lids, and are in an unused and resaleable condition.
• If a personal care product does not meet your expectations for any reason, you can return it to the supplier. A toll-free number will be provided for assistance with unsatisfactory products.
• Retail Box is not liable for products that fail to meet your expectations, as suppliers are committed to accurately replacing any unsatisfactory products.

Sale Items:

• Items purchased on sale or at a discount are not eligible for returns.

Hygiene Products:

For hygiene reasons, brushes cannot be refunded or exchanged unless they are defective.

Return Process:

• You are responsible for the items until they are received and acknowledged by us.
• All returned goods will incur a 15% handling fee.

We strive to ensure that every purchase meets your expectations. If you have any questions or concerns about our returns policy, please don’t hesitate to contact us. Your satisfaction is our priority at The Glow.